Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

New RefWorks - collect, organize, annotate en cite publications: FAQs

Collect, organize, annotate en cite publications with RefWorks

Login icon in Word is greyed out

 Has the Log in icon turned gray?

Then Word probably turned off the Add-In after a weird action.

You can switch it on again via:

  • File
  • Options
  • Add-Ins
  • Is Write-n-Cite under the heading 'Disabled'?

Then go to:    

  • Manage    
  • select 'Disabled Items' and click Go    
  • select Write-N-Cite and click Enable

Message on login: 'Update available'

 Krijgt u deze melding bij het inloggen in de RefWorks plug-in?

Dit kunt u negeren. Vink 'Do not show this message again' aan en klik op OK.

We hebben RefWorks verzocht om deze melding uit te zetten.

Word 2016 on a Mac: "Word has misbehaved"

If you have Word 2016 on a Mac, you can install the RefWorks Citation Manager via the Store.

This Citation Manager doens't always work well on a Mac. Sometimes people get the error message:
"Unfortunately Word has misbehaved and we could not update some of your citations."

The only solution that seems to work is that you save your document as .doc (1997 - 2003 Word) and then save it as .docx

Export to Excel

 Especially with a systematic review it can be useful to put references in an Excel spreadsheet. You can then add comments, for example why you are going to use a certain article or not. The new RefWorks has an export option for Excel:

  • Select a folder or go to All Documents
  • Click on the Share & Export icon: 
  • Choose Export references
  • Select Tab Delimited (.tsv)
  • Click on Export

Questions? Ask us!

Guus van den Brekel Robin Ottjes

Ask a question

Chat with a librarian

Ask your question to the Central Medical Library during opening hours.